What you need to know about the procedures
Parcel delivery to the warehouse
When your parcel is delivered to the warehouse you have selected, you will receive a notification by email. The email will include important information such as the parcel’s dimensions and weight, as well as the estimated shipping cost. Please note that this estimated cost refers exclusively to the transportation of the parcel to our central warehouse in Nicosia (Flagship).
Once you receive the email, you will need to proceed with submitting the customs declarations through the platform:
My Parcels → Incoming Parcels → Customs Declarations
Please note: It may take up to 24 hours for the parcel to appear in your account and in our system. In some cases, suppliers may not include your customer number or other necessary information on the shipping label. As a result, the parcel may not be automatically matched to your account. If this period has passed and you have not received a relevant notification from us, please contact our team.
Customs Declarations
1. Uploading the invoice: The invoice file should include your full name, a description of the product, the quantity, and the total purchase value.
2. Parcel delivery address: Select your preferred delivery address, even if you intend to choose a different delivery method at a later stage.
3. Customs categories: Select the appropriate category and subcategory, enter the value, and add a brief description of the parcel. Please avoid entering HS codes.
4. Website address: Entering the website address is optional.
5. Payment method: This field applies exclusively in cases where the payment of taxes and duties is required as part of the customs clearance process.
Please note: Taxes and duties for customs declarations apply only when the selected warehouse is located in the United Kingdom or the United States. For shipments within Europe, no such charges apply.
Parcel Insurance
Parcel insurance is the responsibility of the customer. If additional insurance is not selected, any compensation in the event of loss or damage will be provided in accordance with the provisions of the CMR Convention, as specified in the Terms and Conditions of the service.
Parcel Dispatch
Once the above process has been completed, your parcel will be ready for dispatch. Please refer to the departure and arrival schedule for further information.
Parcel Collection/Delivery in Cyprus
When your parcel arrives in Cyprus, you will receive a notification by email prompting you to select your preferred delivery method and payment option. This step is important, as if you do not complete the process, your parcel will remain at the central warehouse.
Note 1: For customers who have Edee activated, this process is completed automatically, and payment is made exclusively in cash.
Note 2: Please make sure that your account verification has been completed. If your account is locked, you will not be able to complete the process, and Edee will also be unable to complete it automatically.
The EshopWedrop CY team remains at your disposal
